Go to 192. Open a search engine of your choosing. If confident the Child Safe warning is a false positive and the site itself is safe then it can be temporarily disabled by signing in here Login to My Virgin Media | Virgin Media and selecting Account settings > Online security > Child Safe. in Security matters Sunday Online security in Security matters Friday Online security in Switched On Families WednesdayHi, I searched the FAQ and also previous posts but couldn't find what i was looking for; hoping someone can help. . I’ve done a pin reset on the router, but nothing, I’ve checked the “AS name’ at 1. 48. 162. If I access the website on Firefox, I get "PR_END_OF_FILE_ERROR" on my screen. When clicking on the Websafe - Manage settings buttons it just takes you back to the home page and says "Somethings's gone wrong". Click on Plan and device. Stream from Virgin Media. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. resolved IP Address is 185. And pornography is a massive problem - 60% of children under 12 have seen pornographic images Login in the the Virgin Media online account and try the to enable websafe. Use a free web proxy and enter Use the Get Magnet Link site. For Android: Settings >> Connections >> More connection settings >> Private DNS. 220. QuickStart, set up and connections. Options. Home Phone. This includes name, home address, email address, phone and mobile numbers, bank details, PIN numbers, passwords, school name, photos or anything else that might help identify your child in the real world. If explicit content is found, it can be deleted by Discord. If you're using Virgin Media to connect (at least from the UK), it looks like "Virgin media child safe" could prevent access to some data that Firestone needs to work. For Virgin Media you can't disable the child filter through the router admin page, it's instead changed through the account holder's Virgin Media account. 168. OpenDNS provide instructions here :. The website is settings are saved and I have rebooted the Virgin Media Hub. Child Safe button - how do I access this. SEND. Phone. The Websafe is based on DNS at our end but a customer can override those settings by manually setting DNS to be google for example (8. We also have Virgin Media Child Safe appon 01-08-2023 13:13. Try computers with Cisco’s OpenDNS using 208. And shown to even younger children. Clear search Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. We are able to update this setting for you manually too, we just need to confirm a few account details. Apps and technology are changing quickly, and it can be hard for parents to keep up. and you see for yourself please. Apologies for any inconvenience this has caused. Tech Chatter. Child Safe is best turned OFF & kept OFF ! When ON it will prevent access to Office VPN, Zoom + Teams & the like, a wide range of Social Media, many TV Streaming & Catch Up services, many commercial websites etc etc. Since I changed my broadband to Virgin, my WhatsApp will not connect to WiFi. Nobody in the group will know you have them on mute. Have looked at previous similar posts and have tried. I do not work for VM. - 5391862. Trusted Flagger Guidance. To confirm private browsing is on, you will see the word inPrivate beside your address bar. If you changed the computer's network settings to use any Public DNS does that re-gain access. Try setting the DNS on you device manually, and use Google's DNS servers as a test. From there you can select the different categories, such as Films, TV, Apps & Games or Music, and restrict your child’s access to the content types by age or maturity. Networking and WiFi. -- I'm a Very Insightful Person,. I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. When I try to switch it on I get the message: Sorry the changes you made were not saved, please try again. But there are also risks. When I check the DNS settings on my device it says it’s using the VM DNS servers. On the remote press the Menu button. I'm very sorry to hear that you're having some complications with the Child Safe function of the Web Safe feature we offer. Residential care settings. We are aware of this issue and have our support team working on getting this resolved ASAP. 1 shows the AS name as Akamai tech not virgin media. Cleanhands50. In response to lotharmat. It happens, and mine is listed on 3 at the time I write this, and it's from a previous user of the IP address. Ensure that all options are ON and turned up. Select Parental Controls in Virgin Media Web Safe. Open the Play Store app and tap the Menu button. Learn more Have I helped?Options. Children's experiences online are unique and constantly changing. Learn about online safety. By turning on and opting in to Child Safe, Virgin Media will block the following unsuitable. Either: add adguard. Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. Parental controls block websites and applications that you think are unsuitable for your child. Any website unsuitable for children is blocked by default. Is it the Child Web Safe Filter you need to turn off? Login to your virgin media account and head to this link to turn off child safe settings: Child safe is an additional feature to Web Safe which, once turned on, will block unsuitable site categories such as pornography, violence, crime, hate, drugs, hacking, suicide and self-harm and address hiding when your mobile is connected to virgin media broadband. 168. If they are going to use WhatsApp, the best way you can keep them safe is to have lots of conversations about how they and others are using WhatsApp, what they have seen, anything that has surprised or worried them, and what the risks might be. Are you still needing your Virus Safe settings amended? If so, let me know and I'll be able to help - 5369501. For Virgin Media you can't disable the child filter through the router admin page, it's instead changed through the account holder's Virgin Media account. We recommend keeping Virus Safe on. Afterward, click Apply and save your settings. - 5397856. Reconnect your VPN if necessary. 222. on 05-01-2023 17:27. If the sites are still blocked, then the fault is not with VM. It'll help to protect any device that's connected to your Virgin Media home network to keep you, your family and your gadgets safe. Whether it’s step by step parental controls guides that will help you to set up the right controls and privacy settings, learning about how to report online issues, plus. It’s FREE for the. 44K views 5 years ago Parental control step-by-step guides. Virgin Media customers can get unlimited online protection. 222. 67. Have you managed to sort out the Child Safe features on your Virgin Media account, or do you still require assistance. I have been trying to turn on child safe for the last few weeks, but just get the message. g. It’s easy to customise by clicking on the Categories, Websites or Set timer filters. 4. Welcome to the community and thanks for taking the time to post your issue on the forums. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off. Manage Your Account. You can manage the Child Safe settings for your family in the Account Settings section of My Virgin Media. Virgin Media’s Child Safe lets the account holder block websites they consider inappropriate for children. Abusive images of children is 3 clicks away Most people don't know that and most households unfortunately do nothing about it. To deactivate Virgin Media Parental Controls select ’DEACTIVATE’. If you change the computer's network settings to use any Public DNS that will re-gain full access. 1 (this will allow you to access your router’s settings)/ If you’ve put the router in “Modem” mode, use this IP address instead: 192. Manage Your Account. Some things you can do are: View your current and previous bills. 222. Account - Cable. Security matters. Best, John_GS. Regards NathanBypass Child Safe & Virus Safe. Sorry to see you've been having issues saving your Child safe settings. If so, just log-in as existing user! 4. Virgin Media’s Child Safe lets the account holder block websites they consider inappropriate for children. See. Choose Purchase Controls. Dean_Lindson. 67. Bypass Child Safe. 8. QuickStart, set up and connections. Virgin Media and O2 ; Keeping children. Thanks for joining me on PM. I have tried switching them on and then off multiple times. edit subscriptions. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. It'll help to protect any device that's connected to your Virgin Media home network to keep you, your family and your gadgets safe. Within the app itself, there are two settings that can provide a pointer. 222. An adult using a social networking site, chat room or online forum can pretend to be anyone –. Choose which device you would like to set it up on. QuickStart, set up and connections. Use the account holder's authentication credentials to sign in here and:then select Account settings > Online security. Virgin TV 360. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. ThanksFeel confident in letting your child learn and play online, with parental controls through Virgin Media’s Web Safe. Set “Private DNS provider name” to: dns. I’ve done a pin reset on the router, but nothing, I’ve checked the “AS name’ at 1. If I try it in Microsoft Edge, then it tells me that my Virgin Media Child Safe settings have blocked the website, or that "the connection for. Whilst Virgin Media investigate the cause consider manually setting the DNS on specific devices where some form of protection, for. Switch on Child Safe. Restarting the Hub will not help as it is the VM DNS and not the Hub that is causing the problem. 1. 67. 168. My Virgin Media App. I will pop you a PM across now, please keep an eye out for the purple envelope in the top right corner of your. try going to if Web Safe is on this site should be blocked. Controls & Settings guide. Browse Virgin Media Virgin Media Community. Can you confirm if you have done what 用心棒 has suggested or if you are still having issues. 8) and this will bypass the websafe filter. Foster carers and adoptive parents. 222. ###. Go to solution. Hi thank you fir the reply. Try with OpenDNS using 208. 8. 4. Child safe is stuck off on my account despite it looking like it's active on my settings page. Virgin Media broadband safety and security Virgin offers an array of online protection software in the form of Web Safe, Child Safe and Internet Security to keep you, your household and. Parental controls are a set of tools designed to protect and keep children safe online. This happens while browsing on virgin media in all my devices (desktop, ipad, mobile), but not when I'm on 4g. My Virgin Media makes managing your account easier with all your information in one place. At Virgin Media, we created WebSafe for our customers: a tool that allows the bill payer to restrict internet access in their home based on particular sites or times of the day. Go to My Apps then Web Safe you will see the Child Safe setting. If you think it’s okay for your child to access a. If you are absolutely sure the Virus Safe warning is a false positive then a temporary workaround would be to add it as an Allowed Website in Child Safe, as highlighted below:. My virgin Mobile account allows you to manage your virgin mobile services. If the AS Name does not contain Virgin Media then: if Hub is in modem mode and third party router is used then configure router to use Virgin Media. 1. Then re-enter the passcode to confirm. In the meantime consider try the old site page Web Safe Settings to see if that allow you to achieve what you want. Virgin Media Internet Security is an award-winning antivirus software that offers customers safe browsing without the threat of viruses, malware, phishing and other dangers. To confirm private browsing is on, you will see the word inPrivate beside your address bar. 220. The Virgin Media Safety Settings have several options available for parents to apply. Access your bills, diagnose faults and manage your package. all the usualModel : Hardware Version : Firmware Version : ISP : Hi All, First time poster here so please go easy on me :) We have a TPLINK ARCHER c3200 that is connected into a Virgin Media Superhub3 (set to Modem mode). Follow these steps: 1. you have confirmed that Virgin Media's DNS is being used via the AS Name shown by 1. Here are our top tips to help you on your way. If you haven’t changed your password, the default one is placed on the bottom of the router. Add a new username and password. saved changes reverting without obvious cause. The Gamer Lounge. Options. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. This is a workaround for when Child Safe does not or cannot be turned off. I thought it was my phone at first, but now I am testing on the PC, it turns out this is to do with the Child Safe feature not working. Joining in. Stay safe online. Set “Private DNS provider name” to: dns. My Virgin Media App. It's easy to turn on. Your Mobile Account. Instead, use Episerver’s caching layer where ever possible. Child Safe and Virus Safe filters require use of the default VM DNS typically via a Hub in Router mode. Hi - my child safe settings are no longer saving - I get the same message each time: "Sorry the changes you made were not saved, please try again. Tried numerous times to switch off the recent web safe addition from Virgin Media banning access to most web addresses. Hello miniotaur. To fix this you’ll need to log in to your router and change a few settings. Training and events. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereThanks for posting and welcome to the community. Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. Your child may feel they are missing out, particularly in secondary school. I have just joined Virgin Media and I am trying to access some websites but get a message saying child safe settings have blocked these sites. If I try it in Microsoft Edge, then it tells me that my Virgin Media Child Safe settings have blocked the website, or that "the connection. Social media guides. Despite showing as active (slider is "on") I can still access child inappropriate content. Only chat with people you know in the real. Account - Mobile. Try computers with Cisco’s OpenDNS using 208. Learn how you can change Web Safe settings to turn Child Safe off. need help the my account just doesnt work and i cant sign in to change any settings please help i only got this service like 4 days ago might cancel if i cant get this fixed soon. Thank you, I have found where I can change the DNS, but as I am not really sure what I am doing I have put some details in but it won't accept and save. 3. but then i get" your Virgin Media Child safe Settings have Blocked this Site " ; so it DOES exist ? Expert: Richard replied 1 year ago. I go into settings and it says child safe is on, I’ve tried toggling it on and off and blocking specific websites but nothing. Regards, Steven_L. 1. 4. 1 >> Confirm >> back. If the latter then when signed in to My Virgin Media go to Web Safe Settings (old UI) and try making the changes there. Use the first option ‘Remind me to take a break’. Hi @danspry, thanks for your post although I'm sorry to hear that you're unable to enable Web Safe. Web safe provides ultimate protection when using the internet. select Save changes and confirm changes are saved as. for all devices. Try computers with Cisco’s OpenDNS using 208. I don't have a virgin mobile/landline and have tried calling 0345 454 1111 but. It's the same for virus safe and child safe. QuickStart, set up and connections. Now select the Lock programmes by Age Rating option. You then can choose a period of time to set for a reminder, say 30 mins or an hour. 220. 99. 8. google (disable when using mobile data) 0 Kudos. 100: The Internet Security team have stated Child Safe is on and whilst that maybe the case it is not working, i. Child Safe not working in Security matters yesterday; Child safe not working in Security matters a week ago; Child safe issues, Virgin Media customer service is appalling in Security matters a week ago; Child safe not activating in Switched On Families 2 weeks ago; Cannot Turn Off Websafe and Child Safe in Security matters 2 weeks agoQuickStart, set up and connections. Hi, @nigellowden Is it the Child Web Safe Filter you need to turn off? Login to your virgin media account and head to this link to turn off - 5264565When I looked up omegle on my web I got a website that says, your virgin media child safe settings have blocked this site. I`ve contacted support 4 times, they try and cant and raised two tickets with IT support but still nothing. If you changed the computer's network settings to use any Public DNS does that re-gain access. In the meantime consider trying the following temporary workaround options: use a VPN service or Opera web browser's inbuilt (free) VPN service. This help content & information General Help Center experience. Login to the Virgin Media online account in a web browser. 1. Settings >> Status >> Network Connection >> Network Setup >> Advanced Settings >> IP Settings >> Set Manually >> DNS Server: 8. Joining in. Chrome Router Smart TV More. Primary DNS 194. It is managed from the Virgin Media online account. Kids can play, learn, create and connect. The IP Addresses shown (in bold text below) from nslookup result confirms query is against Virgin Media's DNS at 192. Bypass Child Safe. A list of Age Ratings options will appear on the screen. Toggle the Parental Controls switch to ON. 220 OpenDNS provide in. Child Safe is easily customisable by clicking on the Categories, Websites or Set timer filters, so that you can control the level of protection. Sign into your My BT account online. If you watch shows through apps through Stream, such as Netflix or BBC iPlayer, they may have their own PIN or Parental Control settings. Account holder's date of birth. Editor’s Choice Try Risk-Free for 30 Days. Options. Hi there, thank you all for your help. Hi , A warm welcome to our Community Forums and thanks for your post. 1. My fascination with technology and computers goes back to the days of Windows XP. Whilst Virgin Media investigate the cause consider manually setting the DNS on specific devices where some form of protection, for example Setup. I'd love to help further with this so will send you a PM to confirm some details. Watch the video to get quick tips on how to manage parental controls on Virgin Media Broadband. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereI have Child Safe turned on on my account, but none of the boxes (gambling etc) are selected. We would like to show you a description here but the site won’t allow us. I’m pretty sure I had it turned on in my old house and it was fine. Virgin Media and O2 ; Keeping children safe online ;We would like to show you a description here but the site won’t allow us. To open a private browsing window in Opera: You can now use the new window to browse privately, and your data won’t be saved to your device. Turning on, or off, Child Safe protection based on your. Get extra security on your devices, too, and sign up to Virgin Media Internet Security powered by F-Secure – our award-winning security tool that gives online protection on unlimited devices. 67. 100. Adjust the settings according to the level of protection you want. Should happen instantly when you do this, however, you may need to reboot the router for it to go through. 168. in/myVM . When I try to select them, the system won’t - 5386140. 1. Childsafe off but still blocking sites. How to Access Virgin Media Hub settings in the modem-only mode. Networking and WiFi. Try with OpenDNS using 208. Security matters. 1. Virgin Media. Free downloads are available to all new and existing customers. Security matters. Use the first option ‘Remind me to take a break’. If you are absolutely sure the Virus Safe warning is a false positive then a temporary workaround would be to add it as an Allowed Website in Child Safe, as highlighted below: NB I do not think it is sensible that Child Safe is able to bypassing Virus Safe but whether this is a bug or feature it remains to be used / exploited. Try with OpenDNS using 208. Switch to eBilling and save yourself £21 a year. --. Right-click the volume icon and clic k “Open Volume Mixer . It's a basic site built on a Wix template - I'm concerned that potential customers are getting blocked too. We’ve covered what controls we offer and how to access them in this article. Virgin Media has worked with the UK Council for Child Internet Security (UKCCIS) to develop five top tips for parents regarding child safety. Account - Cable. Joining in. Select the ‘Security & Parental Controls’ option. From checking the system, you'll need to log in to your online account - virg. 1 for Families |. Currently the child safe settings are completely inactive at my home - this is a child safety issue and should have been fixed far more quickly than this. It seems to be a common problem that websafe and child safe cannot be turned off which is why im here! I also cannot contact virgin media any other way except phone call which i dont have time for so please can someone fix webchat and alao help me with turning off websafe and childsafe as my broadband is. Any website unsuitable for children is blocked by default. Add a new username and password. 67. Unfortunately, the anonymity of the web makes it ideal for those with criminal intentions. Just sign in to My Virgin Media and change your settings. From the device on which Web Safe appears to not be working go to What is the AS Name value reported? The following example reports this value as Virgin Media. 1. Select an Age Rating that is suitable for your children and select OK. Account - Cable. Receive personalised resources and advice for your family that keep you up-to-date as your children grow. 1. Enter your credentials and press OK to log into the router settings menu. Then check that you are not using a VPN, and that you are using the Virgin Media DNS servers (they are 194. 168. Switched On Families. Child safe not working. Just bear in mind this would reset everything. Find ‘Manage your extras’ towards the bottom of the page. Select Request a PIN. Learn how you can change Web Safe settings to turn. com, @ntlworld. February 7, 2023. I'm looking to block certain websites but not enable child safe mode on their VM website. Make sure to keep having regular conversations about their online lives to stay on top of any issues that come up. Uncheck the ‘Enable Web Safe’ box. 1/help for specific device where Web Safe is not working. Whether it’s step by step parental controls guides that will help you to set up the right controls and privacy settings, learning about how to report online issues, plus. Once logged in you will see 2 filters; Virus Safe and Child Safe. IPSec Pass-Through. Hi , Thanks for coming back to me. Not sure if VM/Child Safe support team have changed anything, or perhaps the following action made a difference: Basically, I removed all the surplus elements such as "and "//" in the URLs, and just kept it to the bare minimum e. 0. Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children.